“Nothing Given, Everything Earned” are the words Horace T. Brooks used to guide his entire adult life! Horace T. Brooks is a unique, passionate, and purposeful speaker who adapts to his audiences from CEOs to collegiate students getting prepared for the real world. His expertise in Leadership and Customer Service is enlightening and bold.
As a leadership expert he understood early that the tree he grew was more important than the work he individually accomplished. During his hospitality career, which included over a decade of leadership roles with The Ritz-Carlton hotel company, his charismatic leadership style had employees lined up, clamoring for an opportunity to work for him. He understood that selecting them came with an added level of responsibility. It is the same responsibility he feels when he steps on a stage to speak to audiences. He passionately shares that true Leadership is NOT about the person in the Leadership role but the individuals being influenced by that person. Some of his former employees and coaching clients now work for Fortune 100 companies.
Horace’s 22nd century approach redefines Leadership and takes one to a different level. He has always and continues to create new approaches to embolden the next set of Leaders. He believes anyone can be an effective Leader, but it starts with a mindset shift that person must have about themself. They must resolve that if they want to be a Leader, they can never again be average. His signature talk “Average” hits audiences to their inner core, creates vulnerability, and simultaneously fuels a newfound hunger in them to never settle again.
His bold, no excuses for the delivery of a great customer service experience borders on riveting. The fundamentals must be solid, and the experience being meticulously built to create unforgettable moments. He believes that every interaction should be an experience whether the interaction is one minute or ten. He shares iconic insight about the level one must strive for to meet and surpass expectations.
A leadership and customer service expert waiting to make his next impact. Is that with you!?
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